Quick links...
Accidents and Injuries Ambulance Coastguard
Fire and Rescue Lifeboat Police
Police and Crime Commissioner Crime Prevention Crimestoppers/ Neighbourhood Watch
Unwanted mail and phone calls Anti-social behaviour Utilities - Gas, Water and Electricity
Accident and Injury Treatment

Hospitals with 24-hour Accident and Emergency facilities:
The Queen Elizabeth The Queen Mother Hospital
Ramsgate Road, Margate, Kent, CT9 4AN		 01843 225544
fax: 01843 220048
William Harvey Hospital
Kennington Road, Willesborough, Ashford, Kent, TN24 0LZ		 01233 633331
More information on the Accident and Emergency units: east kent hospitals website.  
Hospitals with a Minor Injuries Unit:
Deal Victoria Memorial Hospital
London Road, Deal. Kent CT14 9UA
Open: 8am-6pm, 365 days a year.
website: victoria-memorial-hospital-deal.		 01304 865400 (reception)
01304 865420 (minor injuries)

Buckland Hospital
Coombe Valley Road, Dover, Kent CT17 0HD.
Open: 8am-8pm - every day (including Bank Holidays).

 01304 222510

Kent and Canterbury Hospital
Ethelbert Road, Canterbury, Kent CT1 3NG.
Open: 24 hours.

 01227 766877 (switchboard)
Royal Victoria Hospital
Radnor Park Avenue, Folkestone, Kent CT19 5BN
Open: 8am to 8pm - every day of the year.		 01303 852727
More information on minor injuries units: east kent hospitals website/minor-injuries  
 
Ambulance

South East Coast Ambulance Service NHS Foundation Trust

Trust headquarters:
South East Coast Ambulance Service
Nexus House, 4 Gatwick Road, Crawley RH10 9BG. website

0300 123 0999

Kent regional office:
South East Coast Ambulance Service
Kent Office, Heath Road, Coxheath, Maidstone ME17 4BG.

 0300 123 0999
Serious accidents and life threatening emergencies: 999
 
Coastguard

Dover Maritime Rescue Co-Ordination Centre (Eastern Region), Langdon Battery, Swingate, Dover CT15 5NA

 01304 218500
fax: 01304 218505
Emergencies off the coast: 999;
if at sea, call on VHF Channel 16, MF 2182 KHz or use DSC
Maritime and Coastguard Agency
official website: www.mcga.gov.uk/		  
 
Fire Brigade

Kent Fire and Rescue Service

Headquarters: The Godlands, Straw Mill Hill, Tovil, Maidstone, Kent ME15 6XB
website: www.kent.fire-uk.org/

 01622 692121
Deal Fire Station, London Road, Deal. 01304 375138
Fire emergencies: 999
 
Lifeboat

Walmer Lifeboat
RNLI Lifeboat Station, Walmer Green, opp The Strand, Walmer.

 01304 374475

official RNLI website: rnli.org/walmer-lifeboat-station
local history website: eastkent/walmer/walmer_lifeboat
 
Kent Police
Kent County Constabulary
Kent Police Headquarters, Sutton Road, Maidstone, Kent, ME15 9BZ
website: www.kent.police.uk/
 01622 690690
East Division
covers Ashford and Shepway, Canterbury and Dover, and Thanet.
Divisional Commander: Chief Superintendent Andrea Bishop.		  
Canterbury and Dover Area
District Commander: Chief Inspector Mark Weller. website: kent.police/canterbury-and-dover/ 		 

Neighbourhood Team:

Police Community Support Officers and Police "Surgeries" are held each month and provide an opportunity for residents to drop in and raise concerns about policing issues.
For details, see: www.kent.police.uk/
Your Area/your_area.html

 101 to be put through to the neighbourhood officer best placed to deal with your call.
Reporting incidents to the Police:  

Emergencies
Call 999 if:

  • a crime is in progress;
  • someone suspected of a crime is nearby;
  • there is danger to life;
  • violence is being used or threatened.

It should NOT be used for general enquiries and less urgent matters.

 999

Non-emergencies
Call 101 to contact the police to report less urgent crime and disorder or to speak to your local officers. For example:

  • if your car has been stolen;
  • if your property has been damaged;
  • if you suspect drug use or dealing in your local area;
  • to report a minor traffic accident;
  • to give the police information about crime in your area;
  • to speak to the police about a general enquiry.

The number is available 24-hours-a-day, seven-days-a-week. Calls are answered by call handlers in the police force control room. Calling 101 (from both landlines and mobiles) costs 15p per call - no matter what time of day you call or how long you are on the phone.

 101
Report incidents and seek advice online. A number of other ways to contact the police are listed on this webpage.  
Kent Police and Crime Commissioner
Matthew Scott, Office of the Kent Police and Crime Commissioner,
Kent Police Headquarters, Sutton Road, Maidstone, Kent, ME15 9BZ
e-mail: ; Twitter: @PCCKent
website: www.kent-pcc.gov.uk/
Matthew Scott was elected Kent's Police and Crime Commissioner in May 2016 and re-elected in May 2021. Police and Crime Commissioners were introduced nationally as part of the Police Reform and Social Responsibility Act 2011. The job of the Commissioner is to ensure local community needs are met, bringing the public closer to policing. The role does not replace Chief Constables, who continue to have full operational control over how their police force is run. 		01622 677055
 
Other Agencies for Crime Prevention and Consumer Advice
Crimestoppers allows people to provide information to the Police but remain totally anonymous. Callers are NOT traced and NOT asked to give evidence directly to the Police NOR in court. In some instances, callers may receive a cash reward - by a system that ensures they remain anonymous. 0800 555 111 (freephone)
KCC Community Warden  
Martin Dadd (covers Kingsdown, Ringwould, Mill Hill and Walmer)
Community wardens can tackle low-level crime and anti-social behaviour (such as graffiti, littering, fly tipping and vandalism); can take names and addresses and control traffic; talk with local people, offering information and advice; and take part in local community activities. They don't make arrests. Fully trained to the Community Safety Accreditation Scheme, they work closely with Kent Police and other professional authorities. 		07969 584181
e-mail:
Community Warden Service Head Office 03000 413455
Neighbourhood Watch  

Dover Area Neighbourhood Watch
Dover NhW Area Chairman: Bob Akehurst
Liaison Officer: Andrew Judd, 01233 896151.

More information: Kent Police website

The Crime Prevention Website

The Crime Prevention Website claims it is the largest and most comprehensive resource for free Crime Prevention and Home Security advice online. It contains free, comprehensive and up-to-date crime prevention advice to help people improve their home and personal security. The content is regularly updated and expanded to offer new guidance. Householders can gain free advice directly related to their own property with an on-line Home Security Survey. Participation is anonymous - so there's no risk of anything being divulged or misused.
See thecrimepreventionwebsite

  
Kent Trading Standards  
Kent Trading Standards enforce a wide range of legislation to protect the consumer and ensure that businesses compete on a "level playing field". Trading Standards regularly issue warnings about the latest scams designed to cheat people out of money or possessions, manufacturers' recalls of unsatisfactory products and the activities of doorstep criminals operating in Kent. Contact details and the latest alerts are featured on WalmerWeb here.  
Unwanted Mail

By registering with the Mail Preference Service it is possible to reduce the amount that is received. It is a free service. It is unlikely that this will stop any mailings from abroad.
Mailing Preference Service, DMA House, 70 Margaret Street, London W1W 8SS. website: www.mpsonline.org.uk

 0845 703 4599
Unwanted Telephone Calls  
Register with the Telephone Preference Service to reduce the number of unwanted calls. It is unlikely to stop calls coming from outside the UK.  

Telephone Preference Service, DMA House, 70 Margaret Street, London W1W 8SS. website: www.tpsonline.org.uk 

 0845 070 0707
Anti-social behaviour  
The Crime and Disorder Act 1998 provides safeguards and potential remedies for people experiencing what the Act describes as: "behaviour likely to cause alarm, harassment or distress".  

Anti-Social Behaviour Unit (Dover District Council)
White Cliffs Business Park, Dover CT16 3PJ
e-mail: ; website: www.dover.gov.uk/Community/Community-
Safety/Anti-Social-Behaviour/Home.aspx

 01304 872220
 
Utilities (Gas, Water, Electricity)
Gas

Leaks and emergencies: Call National Gas Emergency service.
website: www2.nationalgrid.com/uk

 0800 111 999
Gas supplies: Available from a number of companies who are responsible for bills, prices and meter reading.  
Electricity

UK Power Networks
The organisation responsible for power lines and the supply network.
website: www.nationalgrid.com/uk

  
To report a power cut: 105
To report an emergency: 0800 404 090
Electricity supplies: These are available from a number of companies who are responsible for bills, prices and meter reading.
Water

Water supply and sewerage: Southern Water, Southern House, PO Box 41, Worthing, West Sussex BN13 3NZ.
website: www.southernwater.co.uk/

  
Billing, payments, usage or moving home - services available on-line or by telephone: 0330 303 0277
Report mains leaks: 0800 820 999

This page was updated on May 18, 2021